Cura Italia: Voucher Instead of Reimbursement

COVID-19 Force Majeure Cancellation Policy of Relais Ortaglia

Dear Friends, Family, & Guests,

During this most difficult time our new cancellation & rebooking policy with regard to Vouchers instead of Refunds according to Force Majeure; and

According to Article 88 of the newly enacted Italian (EU) Law Decree Number 18 from the 17th of March 2020 (the "Cura Italia Decree") which allows for the issuance of a Voucher equal to the exact € Euro of deposit funds paid to the establishment instead of reimbursement.  Voucher to be valid for one year.

Law Reference; www.confcommercio.siena.it

Relais Ortaglia is offering our guests;

1.   A Voucher without an expiration date.

2.  A Full Room Class upgrade at the time of rebooking (subject to availability.)

3.  A free cooking class or Tuscan BBQ at Relais Ortaglia at the time of rebooking.

Phil and I are sincerely thankful for your support and understanding at this most difficult time of our small business venture.

We promise you a magical vacation here in Tuscany when you arrive!

Warmest Regard,

Sandy & Phil & Cooper